How Big Man Protects Personal Information
Privacy Policy
This Privacy Policy explains how Big Man collects, uses, stores, and protects personal data. It applies to all Big Man customers in the area, including domestic clients, landlords, businesses, and property professionals who use our waste collection and rubbish removal services.
Big Man is committed to handling personal information responsibly and transparently, in line with the UK General Data Protection Regulation and the Data Protection Act. We recognise the importance of privacy and take appropriate measures to safeguard personal data at every stage.
Who This Policy Applies To
This policy applies to anyone whose personal data is processed by Big Man. This includes individuals who request quotes, book services, communicate with us, or otherwise interact with our business in the course of providing waste collection services in the area.
It covers personal data collected through our website, direct communications, and operational activities related to our services.
Personal Data We Collect
Big Man collects only the personal data necessary to deliver our services effectively and lawfully. This may include names, contact details, addresses where waste services are provided, and information related to service requests or bookings.
We may also collect limited technical information when our website is used, such as device or usage data, to help ensure the site functions correctly and securely.
How We Collect Personal Data
Personal data is collected directly from individuals when they provide information to us. This may occur when requesting a quote, booking a service, making a payment, or communicating with our team.
We do not knowingly collect personal data from third parties without a lawful basis or from individuals who have not engaged with our services.
Lawful Basis for Processing
Big Man processes personal data only where there is a lawful basis under data protection law. The primary lawful bases we rely on include the performance of a contract, compliance with legal obligations, and legitimate business interests.
For example, we process personal data to arrange waste collection services, issue invoices, maintain records required by waste regulations, and respond to customer enquiries. Where consent is required, it is obtained in a clear and transparent manner.
How We Use Personal Data
Personal data is used to provide and manage our rubbish removal and waste collection services in the area. This includes scheduling jobs, communicating with customers, processing payments, and meeting legal and regulatory requirements.
We may also use personal data to improve our services, manage operational efficiency, and ensure customer satisfaction. Data is never used for purposes that are incompatible with those originally stated.
Data Sharing and Processors
Big Man does not sell or trade personal data. However, we may share limited personal data with trusted third parties who act as data processors on our behalf.
These processors may include payment service providers, IT support providers, and authorised waste facilities where documentation is required. All processors are selected carefully and are required to handle data securely and in compliance with data protection law.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Retention periods depend on the type of data and the reason it was collected.
For example, records related to waste collection and disposal may be retained to meet legal and regulatory obligations, while enquiry data may be held for a shorter period. When data is no longer required, it is securely deleted or anonymised.
Data Security
Big Man takes appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or misuse. This includes secure systems, controlled access, and staff awareness of data protection responsibilities.
While no system can be guaranteed to be completely secure, we work continuously to maintain a high standard of data security appropriate to the nature of our operations.
User Rights Under Data Protection Law
Individuals whose data we process have rights under data protection law. These include the right to access personal data, request correction of inaccurate information, and request deletion of data where appropriate.
Additional rights may include restricting processing, objecting to certain uses of data, and requesting data portability. These rights are subject to legal conditions and may not apply in all circumstances.
Exercising Your Rights
Requests relating to personal data rights can be made directly to Big Man through our usual contact channels. We aim to respond to all valid requests within the timeframes set by law.
To protect privacy and security, we may need to verify identity before fulfilling a request. This helps ensure personal data is not disclosed improperly.
Complaints and Concerns
Big Man takes privacy concerns seriously. If you have questions about this Privacy Policy or how your data is handled, we encourage you to raise them with us so we can address the issue directly.
Individuals also have the right to raise concerns with the relevant data protection authority if they believe their data has been handled improperly.
Policy Updates and Review
This Privacy Policy may be updated from time to time to reflect changes in legal requirements, business practices, or operational needs. Any updates will be reflected in the content of this page.
We encourage customers across the area to review this policy periodically to stay informed about how Big Man protects personal data.
Our Commitment to Privacy
As a trusted local waste collection and rubbish removal provider, Big Man is committed to respecting privacy and handling personal data responsibly. Protecting customer information is part of our wider commitment to professionalism, transparency, and community trust.
This Privacy Policy applies to all Big Man customers in the area and reflects our ongoing dedication to lawful, fair, and secure data processing.
